Our solution
An ecosystem around an inspiring customer-centric organisation
Please watch the video.
Create a customer-centric organisation
Your organisation strives to be customer-centric, desiring to complete the following three focal points:
a flawless service in which the customer is leading
a uniform and consistent communication model for all products, services and processes
quick and easy response to internal and external changes
How would it be for you if:
you and the entire organisation has insight into your roadmap via a clear dashboard?
customers communicate all relevant changes and be able to see their impact immediately?
positively surprise customers with the flexibility they have to easily make their own adjustments?
reorganisations run smoothly because all systems and people speak the same language?
Law changes are implemented easily and quickly and communication with customers about their consequences is unambiguous?
SixBlocks solution helps organisations put the customer first
SixBlocks solution’s smart platform ensures the sustainable and extreme simplification of business processes. It does so even when there is currently a lot of legacy. Not only that; it also creates space so that employees take more responsibility to use their creativity. With an open mindset, employees devise and realise all kinds of creative solutions in autonomy to respond to customer needs.
With its simplicity and flexibility, all solutions fit into the SixBlocks solution platform. It is always about the customer’s interest and fulfilling customer needs. Indeed, in SixBlocks solution it is about positively surprising the customer with the unbelievable result. Such that the customer is like: “Aha, this is how it works” and “Wow, I can manage that myself, incredible”.
A simple and clear customer-centric ecosystem, this is how you create it!
With SixBlocks solution transforms a complex ICT landscape, where constraints in processes are leading, into a simple and clear ecosystem where the customer is central. That is what we promise. This means addressing the current complex ICT landscape with inflexible...
Step by step
In five steps, we guide organisations so that employees take the wheel themselves. Process by process, department by department, they get to grips with the SixBlocks solution platform in order to progress step by step to the entire organisation. We do this by transferring “the recipe of SixBlocks solution” in a number of concrete and short programmes of a few half-days. This ultimately results in a simple and clear ecosystem in which employees keep positively surprising themselves, and especially the customer.
Watch the video on how this principle works
SixBlocks academy
| Role | Programme* | # Persons | Duration | Result |
|---|---|---|---|---|
| C-level | Essentials C-level  Essentials C-level With the C-level (= CEO, CFO, CCO and COO etc.) and with senior management, we have strategic discussions around the smart platform. This results and a realistic outline business case, a first draft floor plan and a strategic roadmap on one sheet. The foundation for a simple and clear customer-centric ecosystem is thus realised. |
4 | 2 half-days | business case, plan and roadmap |
| Business Expert | Essentials Essentials With the business experts, we zoom in on specific business processes plus the coherence and integration of the whole. This results in commitment from the business experts and confirmation of the realistic business case from the C-level. . The frameworks for creativity, autonomy and responsibility with the employees themselves are thus realized. |
5 | 5 half-days | the platform in practice |
| Clickable prototype Clickable prototype Together with the business experts, a custom clickable prototype is created. This results in confirmation that the organisation’s services fit the smart platform. With the custom clickable prototype, the rest of the organisation is joined to give their review/feedback. This creates a collective commitment. |
In consultation | custom-made in SixBlocks look and feel | ||
| Advanced Advanced With the business experts, we zoom in on the more difficult and/or exceptional business processes. This results in an open mindset among the business experts, enabling them to master all business processes. It creates self-confidence in the business experts to solve every change independently as a team. |
5 | 5 dagdelen | solving complex issues | |
| Inspirator | Train-the-trainer Train-the-trainer Business experts with excellent communication skills follow the train-the-trainer programme. They are prepared to propagate the smart platform within the rest of the organisation. This applies to both the content area and the mental focus area. It creates certified inspirers who set an example for the entire organization. |
5 | 6 half-days | certified inspirers |
SixBlocks academy
C-level
2 half-days
Essentials C-level programme
With the C-level (= CEO, CFO, CCO and COO etc.) and with senior management, we have strategic discussions around the smart platform. This results and a realistic outline business case, a first draft floor plan and a strategic roadmap on one sheet. The foundation for a simple and clear customer-centric ecosystem is thus realized.
Business Expert
5 half-days
Essentials
With the business experts, we zoom in on specific business processes plus the coherence and integration of the whole. This results in commitment from the business experts and confirmation of the realistic business case from the C-level. The frameworks for creativity, autonomy and responsibility with the employees themselves are thus realized.
Business Expert
In consultation
Clickable prototype
Together with the business experts, a custom clickable prototype is created. This results in confirmation that the organisation’s services fit the smart platform. With the custom clickable prototype, the rest of the organisation is joined to give their review/feedback. This creates a collective commitment.
Business Expert
5 half-days
Advanced
With the business experts, we zoom in on the more difficult and/or exceptional business processes. This results in an open mindset among the business experts, enabling them to master all business processes. It creates self-confidence in the business experts to solve every change independently as a team.
Inspirator
5 half-days
Train-the-trainer
Business experts with excellent communication skills follow the train-the-trainer programme. They are prepared to propagate the smart platform within the rest of the organisation. This applies to both the content area and the mental focus area. It creates certified inspirers who set an example for the entire organization.
plus custom brown paper sessions such as Technology deepdive, Enterprise architecture and Business strategy
The first step, the Essentials C-level program
With a small group we conduct strategic discussions ‘at the buttons’. This results in a conclusive business case, an overall plan and a strategic roadmap.